Privacy PolicyEffective Date: February 21, 2025
1. Introduction
Welcome to Servantix AI. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or interact with us.
2. Information We Collect
We collect different types of personal information to provide and improve our services. This may include:
• Personal Identifiers: Name, email address, phone number, mailing address, and other contact details.
• Account Information: Username, password, and preferences.
• Payment Information: Billing details and payment methods (processed securely through third-party payment providers).
• Usage Data: IP address, device information, browser type, pages visited, and actions taken on our website.
• Cookies and Tracking Technologies: See our Cookies Policy for details.
3. How We Use Your Information
We use the information we collect for various purposes, including:
• Providing, maintaining, and improving our services.
• Personalizing user experiences and offering tailored content.
• Processing transactions and sending order confirmations.
• Responding to customer inquiries and providing support.
• Sending marketing communications (you can opt out at any time).
• Monitoring website security and preventing fraudulent activity.
4. Data Retention
We retain personal data only as long as necessary to fulfill the purposes for which it was collected. When no longer needed, we securely delete or anonymize the data. Legal obligations may require us to retain certain information for compliance reasons.
5. How We Protect Your Information
We implement industry-standard security measures to protect your data from unauthorized access, misuse, or loss. However, no method of transmission over the Internet is 100% secure. Please take appropriate security precautions when sharing personal information online.
6. Third-Party Services
We may share your data with third-party service providers who assist us in delivering our services, including:
• Payment processors (e.g., Stripe, PayPal) for handling transactions securely.
• Cloud storage providers for data hosting and backup.
• Analytics tools (e.g., Google Analytics) to monitor website traffic and user behavior.
These third parties are obligated to keep your data secure and use it only for the intended purpose.
7. International Data Transfers
If you are accessing our services from outside Bulgaria, your data may be transferred to and processed in a country with different data protection laws. We ensure that adequate safeguards are in place to protect your information.
8. Your Rights and Choices
You have certain rights regarding your personal data, including:
• Access: Request a copy of the personal data we hold about you.
• Correction: Request corrections to inaccurate or incomplete information.
• Deletion: Request the deletion of your personal data, subject to legal limitations.
• Opt-Out: Unsubscribe from marketing communications at any time.
To exercise these rights, contact us at contact@servantix.ai.
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience. You can control or disable cookies through your browser settings. For more details, see our Cookies Policy.
10. Legal Compliance
We comply with applicable data protection laws, including the GDPR (General Data Protection Regulation) and CCPA (California Consumer Privacy Act), where applicable.
11. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal data from minors. If we learn that a child has provided us with personal information, we will take steps to delete it.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly for updates.
13. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: contact@servantix.ai